I want to hope bringing in new blood will be a good move, especially as there are certain features I consider critical for a 3D graphics program I have been requesting since Version 6 and exist in about every other Graphics Program that Poser's dev team has continued to push off. So much this past 2 years that SM has done (or in many cases not done) has really just shot Poser in the foot.
I have to say, especially when seeing the responses in the official Poser forums, this move by SM has me worried. They were not responding in that period, but it's understandable. For that meanwhile, the tech support server was down, but I don't know if it's up again by now. It might be that they are having a server maintenance period, which started last week and would last for several days. One thing I can tell is that SMS has replied promptly every time I have reported critical issues. Reverting back to the previous driver version solved the issue. In the end the cause was NVidia's GeForce driver 381.65, which crashes Poser right at launch. The lost file was the Poser error log file when I was trying to figure out why it wasn't starting. However, I had a recent issue with Poser SR-6 loosing information because it was storing data at a temp folder, but this time it wasn't related to registration.
This should not be happening in the updated versions. I have reported this and SMS changed things to avoid loosing the Poser registration whenever Windows cleans up temp folders. That was caused by SMS storing Poser configuration at a Windows temporary folder that got eventually wiped out. I remember something like this has happened to me when P11 was just released.
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